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A recent factsheet from personnel professionals' body CIPD (but written by Acas) explains what mediation is, how it works and looks at factors to consider when implementing mediation in an organisation.
http://www.cipd.co.uk/subjects/empreltns/general/mediation.htm. This is a summary of a more detailed guide, mentioned in newsletter 355, which is at http://www.acas.org.uk/index.aspx?articleid=1364. |
